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A Service Cloud Consultant is overseeing a Service Cloud implementation for a retail organization.

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A Service Cloud Consultant is overseeing a Service Cloud implementation for a retail organization. The rollout includes new case assignment processes, customized Service Console layouts, and a knowledge base. The consultant wants to ensure deployment proceeds smoothly and that users are prepared for go-live.

What should the consultant do first to develop an effective deployment and training strategy?

A.

Host informational sessions about new features while technical configuration is underway, and plan for post-deployment user support to address training needs as they arise.

B.

Define rollout milestones, set up appropriate sandbox environments for testing and training, and plan scenario-based user training sessions.

C.

Prepare user-facing documentation and quick-reference guides early, then roll out features once the Service Console layouts are finalized.

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