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A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple...

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A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases, such as password resets and order inquiries. CK wants to provide customer self-service via Enhanced Channels such as SMS, Facebook Messenger, and WhatsApp. CK has created a Service Agent to meet this requirement.

What should the Service Cloud Consultant recommend as a next step to connect this AI agent to the Enhanced Channels?

A.

Create an embedded service deployment.

B.

Create an auto-launched flow.

C.

Create a new messaging channel.

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