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A global automotive company wants to enhance its service experience by integrating multiple sources of...

Salesforce Service-Cloud-Consultant Full Course Access
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A global automotive company wants to enhance its service experience by integrating multiple sources of vehicle and customer data—including sensor data, service history, and financing details—into Salesforce. The goal is to gain a holistic view of customer interactions and vehicle health, trigger alerts based on real-time data, and route cases to the appropriate service channels.

A.

Use custom objects and external services to store incoming data, and configure Flow to manage alerts and routing logic.

B.

Use Data Cloud to unify real-time data from multiple sources and power alerts, calculated insights, and case routing in Service Cloud.

C.

Use MuleSoft to sync data from external systems into standard Salesforce objects by using scheduled batch jobs.

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