A network engineer is troubleshooting a user complaint regarding "slow application performance" for an internal...

Comprehensive and Detailed Explanation

TheFlow BrowserandApp Response Timemetrics in Prisma SD-WAN are critical tools for isolating the fault domain—determining whether a problem lies in the "Network" or the "Application."

Network Transfer Time (NTT) / Round Trip Time (RTT):These metrics measure the time it takes for packets to traverse the network (WAN/LAN) and for acknowledgments to return. A low NTT (e.g., <50ms) confirms that the network pipes (SD-WAN overlay, Underlay circuits) are healthy and transporting packets quickly.

Server Response Time (SRT):This metric specifically measures the time between the server receiving a request and the server sending the first byte of the response. It essentially measures the "processing time" of the backend server.

In the scenario described, the network metrics (NTT/RTT) are excellent, effectively ruling out WAN congestion, packet loss, or latency (Option A and C). However, theServer Response Time (SRT)is very high (500ms). This signature is a definitive indicator that the network delivered the request instantly, but theapplication server took a long time to process it. This points the troubleshooting effort toward the server infrastructure (e.g., a slow SQL query, an overloaded web server, or lack of compute resources) rather than the SD-WAN environment.