A branch manager reports slow network performance, and the network administrator wants to use Prisma...

Prisma SD-WAN Copilot is an AI-powered operational tool designed to simplify network management through Natural Language Processing (NLP). Traditionally, identifying a bandwidth "hog" required manual navigation through multiple dashboards, such as WAN Clarity and the Flow Browser, to correlate source IP addresses with specific application flows and timestamps. Copilot transforms this workflow by allowing administrators to interact with the system using conversational queries.

When an administrator inputs a query like “Show top bandwidth source IPs at SD-WAN Branch X over last 3 hours,” Copilot leverages its underlying machine learning models and integrated data lake to aggregate telemetry across the entire fabric. It instantly identifies the specific source IPs responsible for the highest throughput and correlates that data with application visibility. Instead of providing a static report or redirecting the user to other tools, Copilot presents an interactive, summarized view directly within the interface. This view highlights the top-consuming users and breaks down their consumption by application, such as YouTube, Netflix, or business-critical SaaS tools.

This capability significantly reduces the Mean Time to Resolution (MTTR) for performance issues. By bypassing the need for manual data correlation, Copilot provides immediate "Day 2" operational insights. It effectively acts as a virtual assistant that understands the context of the network topology, site names, and time ranges, allowing the administrator to quickly determine if a branch's slow performance is due to an individual user's behavior or a broader infrastructure issue.