The Data Processing Engine is the key component in Salesforce Loyalty Management for quickly aggregating a high volume of data spread across many Loyalty Management objects. It is designed to efficiently process and manage large datasets, enabling the aggregation, analysis, and application of loyalty data across the platform. This capability is essential for handling the complex data structures and high transaction volumes typical of loyalty programs, ensuring accurate and up-to-date loyalty information.
QUESTIONNO: 19
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
A. Create a Transaction Journal with an Activity type of ‘’Enrollment’’ that needs to be created when the customer signs up to join the Loyalty Program.
B. Create a Process rule that awards 500 points when the Activity Type =’Enrollment’’.
C. Create a Loyalty Partner and associate one of the Partner’s products that mustbe purchased to award the 500 points.
D. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
Answer: A, B
To award customers 500 points upon joining the Loyalty Program, two key configuration tasks are required.Firstly, a Transaction Journal with an Activity type of ‘Enrollment’ should be created to record the act of a customer signing up for the Loyalty Program. This transaction journal serves as a record of enrollment activities and is essential for tracking new members.
Secondly, a Process Rule needs to be created that awards 500 points when the Activity Type equals ‘Enrollment’. This process rule automates the awarding of points to new members, ensuring that each new enrollment triggers the addition of 500 points to the member's account. This setup ensures a standardized and automated approach to rewarding new members, enhancing the member experience from the outset.
