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Your requirements include integrating social media channels into Omni-Channel.

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Your requirements include integrating social media channels into Omni-Channel. Which platform facilitates this?

A.

Salesforce Social Studio for managing social media engagement and customer inquiries.

B.

Flow Builder with social media connectors for creating automated processes in response to social interactions.

C.

Omni-Channel routing rules directing social media messages to qualified agents based on content and context.

D.

All of the above, enabling seamless integration and routing of social media interactions within the Contact Center.

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