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Your requirements include call deflection through IVR (Interactive Voice Response).

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Your requirements include call deflection through IVR (Interactive Voice Response). Which tool is best suited for this?

A.

Process Builder sequences defining IVR menus and routing options based on caller selections.

B.

Flow Builder with visual drag-and-drop interface for designing and configuring IVR menus.

C.

Einstein Bots programmed to understand spoken language and handle inquiries without agent intervention.

D.

All of the above, depending on the complexity of the desired IVR functionalities.

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