Weekend Sale Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: ac4s65

Your KPI requirements include measuring average handle time (AHT) for chat interactions.

Salesforce Salesforce-Contact-Center Full Course Access
Salesforce Salesforce-Contact-Center View All Questions

Your KPI requirements include measuring average handle time (AHT) for chat interactions. Which metric best reflects this?

A.

Number of chat sessions handled by agents.

B.

Total chat session duration divided by the number of sessions.

C.

Time spent by agents actively engaged in chat sessions.

D.

All of the above, depending on the desired AHT calculation scope and inclusivity.

Salesforce-Contact-Center PDF/Engine
  • Printable Format
  • Value of Money
  • 100% Pass Assurance
  • Verified Answers
  • Researched by Industry Experts
  • Based on Real Exams Scenarios
  • 100% Real Questions
buy now Salesforce-Contact-Center pdf
Get 65% Discount on All Products, Use Coupon: "ac4s65"
Next
You need to share Contact Center metrics with external stakeholders.
Your deployment involves migrating to a new cloud-based Contact Center platform.
Previous