To comply with the "Eliminate duplicate email attachments" setting while processing PDFs in a high-volume...

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To comply with the "Eliminate duplicate email attachments" setting while processing PDFs in a high-volume email environment, the consultant should consider this approach:

Universal Containers (UC) has a support center where teams work according to a defined set of business hours. UC has set up an escalation process and would like to help customers outside of business hours in case of an escalation.

How should a consultant recommend UC configure this solution?

Set up the organization's default business hours and create an escalation

rule where the case matches the criteria associated with different business

hours.

Create an Apex trigger that checks the default business hours and the

business hours on an escalation.

Set up the organization's default business hours and set up another set of

business ho the second option