The most suitable Service Cloud Voice feature for Ursa Major Solar toprotect customer information during...

Salesforce Salesforce-Contact-Center Question Answer

The most suitable Service Cloud Voice feature for Ursa Major Solar to

protect customer information during phone interactions is:

Pause/Resume Call Recording

A client requires that their Messaging for Web customers are able to see

wait times when starting an interaction. They also want to allow a banner to

inform customers that chats are unavailable outside of business hours.

What are some of the required configurations in this solution?

Business Hours active, Estimated Wait Time activated Omni-Channel

Queue of flows and custom Business Hours Messaging in the flow

Business Hours active, Omni-Channel Queue or Flow, Estimated Wait Time

active and Business Hours added to the Embedded Deployment

Estimated Wait Time activated, Event Flow routing Business Hours set,

and Lite Shoe class in the Pre-Chat form

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