The customer lacks advanced AI capabilities for case deflection.

Einstein Bots, available on the Salesforce AppExchange, are an excellent solution for organizations lacking advanced AI capabilities for case deflection. These bots use artificial intelligence to automate responses to common customer inquiries and can be integrated seamlessly into Salesforce systems. They help deflect routine cases by providing immediate answers to customers, reducing the load on human agents and improving overall efficiency.

References: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EcsZ0UAJ