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The correct answer is Provision a long code phone number at least 2weeks before go-live.

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The correct answer is Provision a long code phone number at least 2weeks before go-live.

Ursa Major Solar (UMS) configured its Omni-Channel to allow support agents to handle three chat requests simultaneously. It has been a challenge for some of the new hire agents.

What should an administrator add in Omni-Channel settings to allow ramp-up time for UMS's junior agents to handle only two chat requests at a time?

A.

Create and assign a new Presence Configuration. Create and apply a new Routing Configuration.

B.

Create and assign a new Presence Status

C.

The correct answer is Create and assign a new Presence Configuration.

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