Weekend Sale Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: ac4s65

The consultant should recommend UC configure the solution by setting up the organization's default business...

Salesforce Salesforce-Contact-Center Full Course Access
Salesforce Salesforce-Contact-Center View All Questions

The consultant should recommend UC configure the solution by setting up the organization's default business hours and creating an escalation rule where the case matches the criteria associated with different business hours.

An administrator has activated Omni-Channel routing on a queue for the first time. However, agents are not seeing the work that was already in the queue

What is the reason for the work that was already in the queue not being pushed to agents?

A.

Records that exist in a queue prior to Omni-Channel routing activation will

not be pushed to an agent.

B.

The Apply to existing records in queue option was not selected.

C.

The type of work that was in the queue is not in the Selected Objects list

on the queue under Supported Objects

Salesforce-Contact-Center PDF/Engine
  • Printable Format
  • Value of Money
  • 100% Pass Assurance
  • Verified Answers
  • Researched by Industry Experts
  • Based on Real Exams Scenarios
  • 100% Real Questions
buy now Salesforce-Contact-Center pdf
Get 65% Discount on All Products, Use Coupon: "ac4s65"
Next
Your requirements include chatbot integration for self-service support.
To ensure a successful digital transformation with a multi-channel strategy,engaging the right stakeholders during the...
Previous