The consultant should recommend implementing the requirement by settingup Support Holidays to specify holidays.

Salesforce Salesforce-Contact-Center Question Answer

The consultant should recommend implementing the requirement by setting

up Support Holidays to specify holidays.

Ursa Major Solar uses a custom object to track customer orders. The

business would like the voice call linked to the primary order the customer

is asking about

How should a consultant accomplish this?

Create a flow that references the custom object.

Create a junction object between the custom object and Voice Call Create

a custom lookup field on the Voice Call object to the custom object

The consultant should accomplish the linking of voice calls to primary

orders by creating a custom lookup field on the Voice Call object to the

custom object.

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