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Support reps at Cloud Kicks (CK) are reporting that when they try to close a...

Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.

Why are the support reps unable to see the Closed option in the specified piclist?

A.

The Case record type is missing Closed as a picklist value.

B.

The Close Case page layout must be used to close a case.

C.

The Show Closed Statuses m Case Status Field checkbox is set to the default.

D.

The Support Process being used omits Closed as a status choice.

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