Why is the problem-solving workshop more effective than traditional lessons learned documents?

The problem-solving workshop is more effective than traditional lessons learned documents because it directly translates improvements into actionable backlog items for the next Program Increment (PI). This approach aligns with the SAFe principle of relentless improvement and the Agile Manifesto’s emphasis on collaboration and working solutions.

Actionable Outcomes: The workshop format ensures that the improvements identified are not just discussed but are also captured as backlog items, making them actionable. This contrasts with lessons learned documents, which may not always lead to immediate action or change.

Engagement and Collaboration: Workshops encourage active participation and collaboration among all ART stakeholders, which is more engaging than the passive process of writing and reading documents. This engagement leads to a deeper understanding and commitment to the improvements.

Inspect and Adapt: SAFe’s Inspect and Adapt (I&A) event includes a problem-solving workshop where the current state of the Solution is demonstrated and evaluated1. This structured approach helps identify improvement backlog items in a collaborative environment.

Continuous Learning Culture: SAFe fosters a continuous learning culture where regular reflection and adaptation are key. The problem-solving workshop is a practical application of this principle, ensuring that lessons learned are immediately incorporated into the ART’s way of working1.

Lean-Agile Principles: The workshop embodies Lean-Agile principles by promoting face-to-face communication and immediate feedback, which are more effective for problem-solving than asynchronous document reviews.

In summary, the problem-solving workshop’s effectiveness lies in its ability to foster collaboration, engage stakeholders, and produce tangible, actionable items that drive continuous improvement within the ART.