Which pillar in the House of Lean focuses on the Customer being the consumer of...

Value is the first and most important pillar in the House of Lean, which is a model that guides the Lean-Agile transformation and culture. Value means delivering the maximum benefit to the customer in the shortest sustainable lead time, while providing the best quality and lowest cost possible1. Value is the ultimate goal of the House of Lean, and it is achieved by applying the other pillars: innovation, relentless improvement, leadership, and respect for people and culture2. Value is also the foundation of the Lean-Agile mindset, which is the way of thinking and acting that enables Business Agility3. Value focuses on the customer as the consumer of the work, and requires understanding and meeting their needs, expectations, and desires4. References: = 1: SAFe Core Values - Scaled Agile Framework1; 2: The SAFe House of Lean model: short and sweet - Echometer2; 3: Lean-Agile Mindset - Scaled Agile Framework3; 4: Exploring Which Pillar in the House of Lean Focuses on the Customer4