A customer wants to change specific line items of the order after it has been...

Salesforce Billing Implementation Guide – “Order Activation” section:“Once an order is activated, it is considered finalized and cannot be modified directly. Activated orders are used to generate invoices, fulfillments, and billing schedules. Any required changes must be made through amendments or new orders.”

Salesforce CPQ Implementation Guide – “Orders and Contracts” section:“After an order is activated, the order lines become read-only. Users can no longer edit the order or its line items. To change product quantities, pricing, or terms, use the amendment or change order process.”

Subscription Management Implementation Guide – “Order Lifecycle Management” section:“Activation transitions an order from a draft or submitted state into a locked state for processing. No direct modifications to order lines are permitted once activated.”

Step-by-Step Reasoning

Understand the scenario:The order has been submitted and permissions were granted, but the team still cannot edit line items.

Key factor:If an order is activated, its records (header and line items) become locked for billing and fulfillment synchronization.

Why option B is correct:Activation locks the order, preventing direct edits. The only way to make changes post-activation is via amendments or change orders, not direct editing.

Why A and C are incorrect:

A (Asseized): Not a Salesforce term related to order lifecycle.

C (Decomposed): Decomposition refers to fulfillment item breakdown, not a locking mechanism preventing edits.

References

Salesforce Billing Implementation Guide — Order Activation and Amendment Management

Salesforce CPQ Implementation Guide — Orders and Contracts

Salesforce Subscription Management Implementation Guide — Order Lifecycle and Change Management