A customer sells 10,000 different products in 38 countries.

Adisqualification ruleis the most efficient design because the product is available almost everywhere and prohibited in only two exceptional countries. Salesforce Product Catalog Management treats products as generally qualified and allows qualification/disqualification logic to determine customer eligibility and availability during Product Discovery.

Salesforce specifically illustrates this design pattern: when a newly launched product is available everywhere except a small number of locations, it is simpler to create disqualification criteria for the exceptions rather than qualification records for every permitted location.

A qualification-rule design would require representing the much larger allowed set—in this scenario, 36 countries. A disqualification design requires only the two prohibited-country conditions, minimizing maintenance, data volume, and administrative complexity. Recommendation rules do not enforce eligibility; they help suggest appropriate products rather than preventing prohibited ones from being sold.

During Product Discovery, disqualified products can be excluded from Browse Catalogs so sales reps cannot add them to quotes or orders for restricted customers.

Study Guide Reference:Catalog Management — Product Qualification and Disqualification; Product Discovery; geographic eligibility rules.

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