A company ' s IT team is planning to implement Revenue Cloud.

The critical missing skill isSalesforce integration expertise, including REST APIs. The company is implementing omni-channel selling in which Revenue Management transactions originate both from Salesforce sales representatives and from an external third-party website.

The external channel must exchange product, catalog, pricing, quote, order, or other transactional information with Revenue Management. That requires understanding API authentication, request and response structures, integration error handling, transaction limits, data mapping, and the Revenue Management business APIs appropriate for the external commerce scenario.

Option B, Salesforce Flow expertise, remains valuable for internal process automation but does not solve the core external-system integration requirement. Option C may become necessary if specialized user-interface or server-side extensions are required, but the scenario ' s decisive architectural requirement is communication between the third-party website and Salesforce.

Implementation readiness therefore requires staffing according to the architecture rather than only the existing administrators ' skill set.

Study Guide Reference:Implementation Readiness — Implementation Team Skills; REST APIs; external commerce integration; omni-channel Revenue Management architecture.

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