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The program director of a four-year program, estimated to require 600.

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The program director of a four-year program, estimated to require 600.000 person-days effort, notices that team morale has decreased over the last three months. The program is at a critical stage with 70% completion through the last phase. A number of defects are found that result in teams working additional hours. The program director requests that the program management office (PMO) gather metrics to monitor the situation

Which of the following metrics should the PMO capture on a monthly basis?

A.

Billable hours charged to the program, non-billable hours charged to the program, quantity of defects per full-time equivalent (FTE)

B.

Absenteeism rate staff turnover quantity of defects, total hours worked average number of FTEs

C.

Amount of hours spent on rework of software coding retesting, and on non-rework activities

D.

Absenteeism rate staff turnover and leave liability

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