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An insurance company launches a program to consolidate the multiple systems used by its agents...

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An insurance company launches a program to consolidate the multiple systems used by its agents This program will benefit stakeholders by offering efficient policy administration processes, improved customer service and the ability to grow market share However, since the new program will also introduce new policies and pricing controls, some stakeholders are opposed to its implementation

To obtain consensus among stakeholders, what should the program manager do?

A.

Ensure that the program considers organizational change management and outreach efforts to help convey program benefits

B.

Identify stakeholders who are opposed to the program, and present them with the value of the program's benefits

C.

Create focus groups representing different types of stakeholders and then meet with them at the program planning stage to hear their concerns

D.

Ask the program sponsor to be the interface with stakeholders for all future communications

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