Your current setup of utilization automatically subtracts PSA Holidays from the total number of hours...

Understanding Utilization Calculation and Holidays

TheUtilization Calculationprocess considers various factors, including work calendars and holidays.

Thedefault behavioris to subtract holidays from the total work hours when computing utilization. This is controlled by theConfiguration Option:"subtract-holidays-from-total-hours = true".

If the company does not want PSA to subtract holidays automatically, this setting must be changed tofalse​.

How to Change This Setting

Step 1:Open theApp Launcherin Salesforce.

Step 2:Navigate toConfiguration Groups.

Step 3:Select"Utilization"from the list of configuration groups.

Step 4:Locate the option"subtract holidays from total hours".

Step 5:Set this value tofalseand save changes.

Why This Works?

By setting"subtract holidays from total hours"tofalse, PSA will stop deducting holidays from the available hours in the resource’s utilization calculation.

This is useful for companies that manage leave differently, such as through aglobal PTO projectinstead of deducting from standard hours.

PSA Sys Admin Essentials Student Guide Fall 20 (2).pdf, Page 117-118​.

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