A user is having an issue where the Utilization report has inflated hours.

Why is Utilization Reporting Showing Inflated Hours?

Inflated utilization hours often occur when thereport aggregates hours incorrectly.

Cause 1: Report Not Grouped by Resource (Correct - Option B)

If theResource grouping is missing, billable, calendar, and credited hours might besummed multiple times.

Solution:Edit the report and add "Resource" as a grouping field.

Cause 2: Incorrect Time Period Type Filter (Correct - Option C)

Utilization calculations are based onspecific time period types(month, quarter, year).

If a report is missing the correct filter,hours might be duplicated across different time periods.

Solution:Apply a filter for the correct "Time Period Type" (e.g., Month, Quarter, or Year).

Why Not the "End Date" Filter? (Option A Incorrect)

TheEnd Date filtercontrols the date range but does not impact hour duplication.

PSA Sys Admin Essentials Student Guide Fall 20 (2).pdf, Pages 113-116​.

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