The Administrator at Universal Containers has received a requirement to create a one-click solution to...

Flows allow administrators to send email alerts using pre-configured HTML email templates. By using an Update Records element to close the Case and then adding an Email Alert element (with the HTML email template), the admin can meet the requirement without any custom code.

D. Correct — This approach uses built-in capabilities of Flow to update a record and trigger an email with an HTML template.

Incorrect Options:

A. ISV solutions are unnecessary for this standard use case.

B. Workflow Rules and Apex are outdated and overly complex for this requirement.

C. Process Builder is being phased out and doesn’t provide advanced email formatting using HTML templates as easily as Flow with Email Alerts does.

Reference Extracts from Salesforce Process Automation Study Guide:

“Use Flow Builder with Email Alerts to send email using existing templates. This is the preferred declarative approach for dynamic email notifications.”

“Flows can be configured to update records and send email notifications using standard templates.”

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