This is because reviewing the set of responsibilities with the team member can help clarify the expectations, roles, and accountabilities of both parties and reduce the potential for conflict1. Reviewing the set of responsibilities can also help identify any gaps, overlaps, or misunderstandings that may cause friction or confusion in the project team2. Reviewing the set of responsibilities can also provide an opportunity for constructive feedback, mutual respect, and problem-solving3.
Some of the other options are not appropriate because:
B. Avoid the team member to prevent further conflicts. This option is not a good conflict resolution technique, as it may worsen the situation by creating resentment, distrust, or isolation4. Avoiding the team member may also hinder the communication, collaboration, and performance of the project team5. The project manager should not avoid the team member, but rather engage them in a respectful and professional manner to resolve the conflict.
C. Escalate the situation to the project sponsor. This option may be too drastic and premature, as the conflict may not be a serious or irreconcilable issue that requires escalation. Escalation should be used as a last resort, when the project manager cannot resolve the conflict by themselves or with the team member. Escalation may also damage the relationship and trust between the project manager and the team member, as it may imply that the project manager is unable to handle the situation or respect the team member’s perspective.
D. Review the personnel skill documents. This option may not be relevant or helpful, as the conflict may not be related to the skills or competencies of the team member. Reviewing the personnel skill documents may not address the root cause or the nature of the conflict, which may be due to personality, communication, or expectation differences. Reviewing the personnel skill documents may also be perceived as a threat or a criticism by the team member, which may escalate the conflict or lower their morale.
I hope this information helps you with your query. However, I suggest that you consult the official PMP and PBA reference materials and guides for more accurate and reliable information. Thank you for using Bing. ????
[References:, 1: How to Clarify Roles and Responsibilities on Your Team 2: Role and Responsibility Charting (RACI) 3: How to Give Constructive Feedback to Motivate Your Team 4: 5 Conflict Resolution Techniques in Project Management - PM Study Circle 5: The Impact of Conflict on Project Teams : [Escalate Issues to Project Sponsor] : [How to Escalate Project Issues Without Damaging Relationships] : [Project Management and Conflict Resolution] : [How to Deal with Difficult Stakeholders], , , ]
