A project team has installed software for the client, passed the knowledge to operations, sent...

PMI PMP Question Answer

A project team has installed software for the client, passed the knowledge to operations, sent the final report, and celebrated. Then 1 week later,

the client sendsa list of requirements that have not been met. The client is requesting to fix the issues quickly and within the initial budget.

What should the project manager have done to prevent this from happening?

Reviewed the acceptance criteria and obtained client approval.

Allocated a risk budget for any post-release improvements.

Conducted a pilot to understand the client's performance parameters.

Established meetings with the client throughout the project phases.

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