A project manager manages multiple information technology (IT) projects in a matrix organization.

 In a matrix organization, it is essential for the project manager to collaborate with the project team to resolve resource availability issues. This approach is supported by the PMBOK® Guide, which emphasizes the importance of team engagement and collective problem-solving in project management. By meeting with the project team, the project manager can explore various options, such as adjusting schedules, re-allocating resources, or finding alternative solutions to ensure that the necessary testing support is provided. This method aligns with the principles of stakeholder engagement and resource optimization1.