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A project manager is leading a diverse global team.

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A project manager is leading a diverse global team. The team members disagree about the requirements for a recently approved change request. The conflict among the team members has resulted in low morale and decreased performance.

What should the project manager do?

A.

Allow the most senior team member to make a decision and communicate the decision to the team members.

B.

Speak with the team members about their disagreement and seek clarity regarding the requirements.

C.

Ask for advice from the human resources (HR) department about how to handle the situation.

D.

Escalate to the change control board (CCB) and have them seek clarity on the requirements of the change.

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