A multinational company is rolling out a new software platform within its subsidiaries.

In distributed or virtual teams, poor communication and lack of effective collaboration tools can severely hinder progress. Before escalating to the sponsor or modifying the rollout strategy, the project manager should first assess the team's ability to collaborate and identify if technical or communication barriers are the root cause.

The PMBOK® Guide – Seventh Edition (Chapter on Team Performance Domain) emphasizes the need to support remote and distributed teams with adequate tools and processes. The Agile Practice Guide also recommends leveraging technology to bridge gaps in distributed agile teams.

Option A is premature without addressing the root cause.

Option B can backfire and does not solve collaboration issues.

Option D might be a long-term strategy but is not the first corrective step.