According to the PMI Guide to Business Analysis, one of the key competencies of a business analyst is to facilitate collaboration and teamwork among stakeholders. This includes building trust, rapport, and respect among team members, as well as fostering a positive and supportive work environment. The guide also states that “team morale is influenced by the business analyst’s ability to communicate effectively, manage conflict, and motivate others” (p. 41).
One of the ways to build team connections and emotional bonds is to use emotional intelligence, which is defined as “the ability to perceive, understand, and manage one’s own emotions and the emotions of others” (p. 42). Emotional intelligence can help the business analyst to:
Recognize and acknowledge the feelings and perspectives of team members, especially when they are affected by a change or a loss
Express appreciation and gratitude for the contributions and achievements of team members
Provide constructive feedback and coaching to help team members improve their performance and skills
Encourage team members to share their ideas, opinions, and concerns, and listen actively and empathetically
Resolve conflicts and disagreements in a respectful and collaborative manner
Celebrate successes and milestones, and recognize the efforts and challenges of the team
By building team connections and emotional bonds, the business analyst can help to improve team morale and teamwork, as well as increase team engagement, commitment, and productivity.
[:, PMI Guide to Business Analysis. (2017). Newtown Square, PA: Project Management Institute., Keep Your Team Motivated When a Project Goes Off the Rails. (2023). Harvard Business Review., How Team Morale Affects Employee Performance [2023]. (2022). Asana., , , , , , , , , , , , , , , , , , , , , , , , , , ]
