A company's project management office (PMO) has started to implement iterative tools A project manager...

 According to the Professional in Business Analysis (PMI-PBA)® Examination Content Outline, one of the tasks under the domain of planning is to “Identify and engage stakeholders to establish and maintain relationships and to ensure continuous and appropriate stakeholder involvement throughout the project life cycle” 1. This implies that the project manager should communicate effectively with the stakeholders, especially the senior managers, to address their concerns and expectations about the project approach and deliverables. In this case, the project manager should send documentation to the senior manager about the advantages of the new framework, such as increased flexibility, faster feedback, improved quality, and reduced risk. The documentation should also explain how the new framework aligns with the project objectives, scope, and constraints. The project manager should also invite the senior manager to provide feedback and suggestions on the documentation and the framework.

The other options are not the first steps that the project manager should take. Organizing individual sessions with the stakeholders to build awareness and trust in the new framework (A) is a good practice, but it should be done after sending the documentation and getting the senior manager’s approval. Looking for external training on the new framework to eliminate the risk of low engagement from stakeholders (B) is not necessary, as the project manager should leverage the PMO’s resources and expertise on the new framework. Escalating the senior manager’s concern to the project sponsor and distributing the status to the team (D) is not appropriate, as it could create unnecessary conflict and confusion. The project manager should try to resolve the concern directly with the senior manager first, before involving other parties. References: 1 Professional in Business Analysis (PMI-PBA)® Examination Content Outline, June 2018, p. 92 How To Address Management Issues at Work: 6 Steps To Take 3 15 Effective Ways To Strengthen Senior Leadership’s Management Skills 4 How To Write a Letter to Your Boss About Concerns (With Template)