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A PMO was just established in a large organization.

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A PMO was just established in a large organization. The PMO team identified all potential PMO customers and analyzed them based on their power and interest. The list of customers was much too long and the PMO's capacity to nurture them all is not sufficient.

What should the PMO professional do to move toward developing the service catalog?

A.

Interview executive leadership, understand their expectations, and generalize the findings as they are the main decision makers.

B.

Consider all customers, categorize them, and decide on how to retrieve information from the different groups of customers.

C.

Focus on the middle and top levels of management and incorporate resource expectations for when the PMO will have sufficient resources to serve all of the customers.

D.

Interview the portfolio, program and project managers; understand their needs; and develop a service catalog based on their interests as they are the experts.

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