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A PMO professional recently joined an established PMO with a customer feedback system in place.

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A PMO professional recently joined an established PMO with a customer feedback system in place. However, the feedback has not been systematically analyzed or used to drive improvements in service delivery. The PMO services align with standard methodologies, but PMO customers feel their evolving needs are not being adequately met.

What should the PMO professional do to ensure the feedback system is effectively utilized to enhance PMO service delivery?

A.

Continue delivering PMO services according to established processes and use the feedback system only for major service redesigns.

B.

Conduct a one-time review of all feedback received over the past year and make immediate adjustments to the PMO services.

C.

Focus on gathering additional metrics from other departments to complement the existing feedback, assuming that this will better inform any future adjustments.

D.

Implement a process for regularly analyzing feedback and integrating insights into ongoing service improvements, ensuring alignment with customers' needs.

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