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A business analyst is assigned to a business process re-engineering project.

A business analyst is assigned to a business process re-engineering project. In addition to planning a workshop to elicit requirements, the business analyst wants to send out a survey to gather data to use in a statistical analysis on user satisfaction with the current business process.

Which of the following types of surveys would be most appropriate to create and why?

A.

A closed-ended survey to pose several multiple-choice questions and ask the users if the current business process Is correct

B.

A closed-ended survey using the Likert scale to rank specific areas of the current business process

C.

An open-ended survey to allow users the opportunity to explain their opinions on the current business process

D.

An open-ended survey to collect different opinions on the current business process

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