What should the team have done to improve retrospective outcomes?

When issuesrecur across multiple iterations, it’s a strong indication that theroot cause has not been addressed. ThePMI Agile Practice Guide (Section 5.6 Retrospectives)andMike Griffiths’ PMI-ACP Exam Prep Book (Chapter 7: Continuous Improvement)recommend performingroot cause analysistechniques (e.g., 5 Whys, Fishbone diagram) to ensure that the true source of recurring problems is uncovered and resolved.

Option Bis correct: identifying root causes is essential to sustainable improvements.

Option Amay help but doesn’t address the underlying team-level process.

Option Cis usefulaftera solution is implemented but not the priority when the cause is unknown.

Option Dis helpful for tracking, but again, ineffective if the root cause is unidentified.