The correct answer is B – Create a team norms document to set participation guidelines. Establishing team norms improves psychological safety, trust, and collaborative behavior. It provides a structured way to handle differences of opinion and ensure equal contribution.
From the PMI Agile Practice Guide:
“Team norms or working agreements are guidelines created by the team to set expectations for behavior, participation, and communication. These norms are agreed upon early and revisited as needed to support healthy collaboration.”
(PMI Agile Practice Guide, Section 4.3 – Team Charter and Working Agreements)
Mike Griffiths elaborates:
“High-performing agile teams create shared agreements that clarify roles, expectations, and behavior. When team conflict or disconnects arise, practitioners should guide the team to revisit or develop such norms.”
(Mike Griffiths, PMI-ACP Exam Prep, Chapter 4 – Team Performance)
Incorrect options:
A lacks structure and may not address the root issue.
C delays resolution and misuses the stand-up’s purpose.
D waits too long to act; issues should be addressed immediately, not deferred.
Answer: B
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