The correct answer is A – Cross-train some members in the automation framework to broaden their capacity with that skill. Agile teams are cross-functional and self-organizing. Cross-training helps build resilience, reduce skill bottlenecks, and ensure continuous delivery without unnecessary delays or dependence.
From the PMI Agile Practice Guide:
“Cross-training improves team performance and flexibility. Agile encourages developing T-shaped skills—broad knowledge across functions and deep knowledge in one.”
(PMI Agile Practice Guide, Section 4.3 – Team Performance and Cross-Functionality)
Mike Griffiths explains:
“High-performing agile teams actively cross-train to address skill gaps and reduce dependencies. This enhances velocity and self-sufficiency.”
(Mike Griffiths, PMI-ACP Exam Prep, Chapter 4 – Team Performance)
Incorrect options:
B undermines team self-management and is not the PO’s responsibility.
C delays the needed skill improvement.
D sacrifices quality and value.
Answer: A
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