The correct answer is D – Create a collaborative team environment so that the team can explore a solution together. Agile emphasizes self-organization, teamwork, and collective ownership of problem-solving. The Scrum Master facilitates, not dictates, and enables the team to resolve impediments through collaboration.
From the PMI Agile Practice Guide:
“The Scrum Master helps the team identify, address, and remove impediments. This is often done by fostering an environment of open communication and team problem-solving.”
(PMI Agile Practice Guide, Section 6.5 – Problem Detection and Resolution)
Mike Griffiths elaborates:
“Rather than escalate or assign responsibility, the Scrum Master enables the team to work together to solve problems. This builds trust, increases team capability, and supports agile values.”
(Mike Griffiths, PMI-ACP Exam Prep, Chapter 6 – Problem Detection and Resolution)
Incorrect options:
A and B promote a command-and-control approach, which violates agile values.
C defers the solution to a future sprint, rather than solving it now.
Answer: D
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