The correct answer is C – Facilitate a retrospective to identify areas of improvement.
In Agile, mistakes are viewed as learning opportunities. The Scrum Master should create a safe environment where the team can reflect, discuss issues openly, and identify ways to prevent similar mistakes in the future.
From the PMI Agile Practice Guide:
“Retrospectives provide a regular forum for teams to inspect and adapt. Teams discuss what went well, what didn’t, and how to improve. This supports continuous learning and performance enhancement.”
(PMI Agile Practice Guide, Section 3.5 – Iteration Retrospectives)
Mike Griffiths states:
“Mistakes are inevitable; agile teams embrace them to improve. Retrospectives are essential for structured reflection and action planning.”
(Mike Griffiths, PMI-ACP Exam Prep Book, Chapter 7 – Continuous Improvement)
Why other options are less appropriate:
A may reinforce outdated or flawed processes.
B may help in quality control but does not address the mistake constructively.
D promotes fear and competition, which undermines team trust and collaboration.
Answer: C
