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A scrum master is overseeing the launch of a chatbot for the service desk.

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A scrum master is overseeing the launch of a chatbot for the service desk. Complaints come up post-release about edge case responses to queries. After analyzing the issues, the business decision was made to take the chatbot offline, resulting in workflow disruptions and risking the reputation.

How could this situation have been avoided? (Refer to Testing Protocol Table)

A.

Conduct user acceptance testing to ensure the chatbot meets stakeholder needs and expectations.

B.

Perform integration testing to minimize any bugs between the chatbot components.

C.

Perform functional testing to verify the chatbot performs the reguired functions.

D.

Conduct regression testing to ensure all previously functioning chatbot features continue to work after updates.

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