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You create a Power Virtual Agents chatbot for a company.

You create a Power Virtual Agents chatbot for a company.

The management wants to learn about the effectiveness of the chatbot.

You need to identity the percentage of customers who stop responding to prompts from the chatbot.

Which report should you view?

A.

Customer satisfaction

B.

Engagement over time

C.

Escalation rate drivers

D.

Session outcomes overtime

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