A PM is responsible for implementing a new customer relationship management system and has learned...

CompTIA PK0-005 Question Answer

A PM is responsible for implementing a new customer relationship management system and has learned that the sales organization is reluctant to utilize the new system. The organization ' s reluctance could jeopardize the success of the project. Which of the following steps should be taken to understand the adoption issues and gain organizational acceptance of the initiative? (Select TWO).

Train users on the proper use of the system.

Escalate the issue to the CCB

Hold sessions to understand user challenges.

Track system usage and report user activity.

Log the issue in the project risk register.

Create a memorandum of acceptable use.