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Near the completion of a transformation program, the operations manager is concerned that their department...

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Near the completion of a transformation program, the operations manager is concerned that their department failed to be notified in advance of the new service being transitioned into operations. They claim that their

department did not approve this service, and is now unprepared and untrained to support the transformation. What should the program manager have done first to prevent this?

A.

Added the operations manager as a key stakeholder

B.

Created a transition plan during the planning phase for the impacted operational area

C.

Ensured there was a communications management plan that included the transition to operations

D.

Drafted a training plan with assistance from the program management office (PMO) or human resource department before transitioning it to operations

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