An IT program manager is concerned that a program is not achieving its defined incremental...

Schedule a meeting with the business team to discuss transferring the two business team resources to the IT team; update the program risk register to include risk mitigation steps.

Escalate the lack of commitment by the business team to the program steering committee; hire a new project resource to complete the required tasks; update the program risk register to include risk mitigation steps.

Review and clarify the business team’s program roles and responsibilities; determine the schedule impact on benefits delivery; direct the IT project manager to meet with the business team to ensure dependencies are understood and that the appropriate resources can be made available.

Modify the program milestone dates to include a larger contingency; determine the impact on the project implementation date; update the benefits management plan.