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You have a requirement to associate users in different units to the same work queue.

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You have a requirement to associate users in different units to the same work queue.

How do you implement this requirement?

A.

Associate the users to a common work group. Then associate a work queue to the work group.

B.

Associate the users to a common work group. Then associate the work group to the appropriate units.

C.

Associate the users to a common unit. Then associate a work queue to the common unit.

D.

Associate the users to a common work queue. Then associate the work queue to the appropriate units.

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