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A Customer Service application requires customer data assembled from multiple external systems.

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A Customer Service application requires customer data assembled from multiple external systems. The customer data is captured by a parent case. Subcases of that parent case need to reference the same customer data.The customer data must be as current as possible.

Which two options are used as part of the solution? (Choose Two)

A.

Have each subcase load a portion of the customer data prior to updating the parent case.

B.

Use the Snapshot data access pattern to capture the customer data prior to subcase spin off.

C.

Load the customer data in parallel using the Load -Data Page and Connect-Wair methods.

D.

Use the System of Record (SOR) data access pattern when capturing the customer data.

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