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As a Customer Service Representative, you present an offer to a customer who called to...

As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer.

What is the next step that Pega Customer Decision Hub takes?

A.

Sends a detailed email about the offer

B.

Reevaluates the Next-Best-Action

C.

Adds the customer to the potential churn list

D.

Stops presenting offers to the customer

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