The customer cannot complete an application for a checking account until a bank representative reviews their credit report.
B.
An agent needs to send a confirmation email to an insured customer after they complete a form.
C.
A payroll user cannot process a salary increase until the department manager approves the increase.
D.
The customer needs to log in to their account before receiving a membership discount on an online purchase.
The Answer Is:
C
This question includes an explanation.
Explanation:
The Wait step in Pega is used to pause a case until a specific condition or event occurs, making it suitable for scenarios where progression is dependent on external approvals or actions:
C. A payroll user cannot process a salary increase until the department manager approves the increase. In this scenario, the Wait step can be used to halt the process until approval is received from the manager. This ensures that the case only moves forward once the necessary approval is secured, maintaining process integrity and control.
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